This policy explains how Cheddy Chain collects, uses, and protects your personal information.

Information We Collect

We collect information you provide directly to us when you make a purchase, sign up for our newsletter, RSVP to an event, or contact customer service. This may include:

• Identifiers: Name, email address, mailing address, phone number.
• Transaction Information: Details about the Cheddy Chain products you purchase.
• Payment Information: Payment card details (processed securely by our payment processor, e.g., Shopify Payments, and not stored directly by us).

We also automatically collect certain information when you access our website:

• Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, and referring URLs. (Collected via analytics tools like Google Analytics.)

How We Use Your Information

We use the information we collect for the following purposes:

• Fulfilling Orders: To process your transactions, ship your Cheddy Chain product, and send confirmations.
• Marketing & Communication: To provide a personalized experience, including newsletters, promotions, and targeted remarketing via Meta, TikTok, Google, and any other relevant advertising or marketing platforms. Our website utilizes cookies to monitor shopping cart activity. If a cart is abandoned, we may send follow-up reminders via email or SMS.
• Customer Support & Order Communication: Beyond marketing, your data is used for essential communications, including order status updates, inquiries, warranty claims, and service requests.
• Website Improvement: To monitor and analyze trends, usage, and activities to improve the functionality and security of our website and products.

Sharing Your Information

We do not sell your personal information. We share information only with essential third-party service providers who assist us in operating our business:

• Service Providers: E-commerce platform (e.g., Shopify), payment processors, shipping carriers (USPS, UPS, FedEx), and email marketing platforms.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena or court order.